Last updated: 2 August 2025
Please read these Terms carefully before ordering or using our Services. They contain important provisions about renewals, cancellation, suspension, data, domains and liability. Nothing in these Terms affects any statutory rights available to a Consumer which cannot lawfully be excluded or restricted.
1. About LiquidWebSpace
These Terms are issued by Liquid Webspace Ltd, a company registered in England and Wales under company number 15332514, whose registered office is at 44 Puttock Way, Billingshurst, West Sussex, RH14 9ZJ. Liquid Webspace Ltd trades as “LiquidWebSpace”. In these Terms, “LiquidWebSpace”, “Liquid Webspace”, “we”, “us”, “our” and the “Provider” mean Liquid Webspace Ltd.
2. Definitions
- Business Customer means a person purchasing wholly or mainly for purposes relating to their trade, business, craft or profession.
- Consumer means an individual acting wholly or mainly outside their trade, business, craft or profession.
- Customer, you and your mean the person or organisation ordering or using the Services.
- End-User means a customer or authorised user of a Reseller.
- Order means an order accepted by us, including its product description, billing period, price and any Service Schedule.
- Partner Customer means a Customer who orders, receives, supplies or administers Services through a partner, referral, wholesale or white-label arrangement.
- Reseller means a Customer who supplies or administers Services for End-Users.
- Services means shared and WordPress hosting; reseller, master reseller and alpha reseller hosting; domain registration, renewal and transfer; DNS; email hosting; VPS, dedicated or virtual server products; managed and unmanaged hosting; migration services; SSL certificates; backup products; control panels; APIs; white-label systems; optional add-ons; and any other product supplied by us.
3. Scope and Acceptance
These Terms govern paid and free Services and, where relevant, use of our website and client area. By submitting an Order, accessing an activated Service or continuing a renewed Service, you agree to the contract that applies to it. If you act for an organisation, you confirm that you have authority to bind it. You are responsible for ensuring that authorised users and End-Users comply with the contract.
These Terms apply equally to Partner Customers and Resellers. A Partner Customer or Reseller remains bound by these Terms unless an individually negotiated written agreement signed by Liquid Webspace Ltd, an Order or a Service Schedule expressly provides otherwise in accordance with section 5.
Where applicable, the contract also includes our Acceptable Use, Privacy, Cookie, Refund, Domain Registration, abuse and product-specific policies; any Service Level Agreement (“SLA”), Data Processing Agreement (“DPA”) or Service Schedule; third-party licence conditions; and applicable registry, registrar or supplier terms.
4. Formation of Contract
Your Order is an offer. A contract is formed when we accept it, activate a Service, send an order confirmation, or otherwise begin providing the requested Service, whichever occurs first. An automated acknowledgement or payment collection is not necessarily acceptance while fraud, security, availability or manual checks remain outstanding.
Before acceptance, we may refuse an Order for a legitimate reason, including suspected fraud, inaccurate information, sanctions or compliance requirements, inability to supply, an obvious pricing error, abusive behaviour, previous unpaid accounts, misuse or a proposed prohibited activity. We will return sums paid for Services not supplied, subject to lawful set-off.
5. Order of Precedence
If documents conflict, the following order applies: (1) an individually negotiated written agreement signed by Liquid Webspace Ltd; (2) the Order or Service Schedule; (3) product-specific terms; (4) these Terms; (5) the Acceptable Use Policy; (6) the Privacy Policy or DPA; and (7) third-party registry or supplier terms. A higher-ranking document prevails, except where legislation or mandatory registry, registrar or licence terms require otherwise. A DPA prevails for a conflict specifically about personal-data processing.
6. Customer Eligibility and Account Information
You must have legal capacity to contract and provide a current name, address, telephone number, email address and billing information. You must keep these accurate. We may perform proportionate identity, payment, fraud and sanctions checks and delay, reject or suspend an Order where legitimate concerns or law require it.
You may appoint authorised contacts, and we may rely on an appropriately authenticated contact. Account ownership cannot be transferred without our written approval and verification; we may request identification, Companies House records, director authority or court documents. For a deceased Customer, access or transfer requires satisfactory evidence of death and the representative’s authority.
7. Orders
You must check the product, billing cycle, configuration, contact details and price before ordering. Availability is not guaranteed until acceptance. Features may vary by package and region. Beta Services may change or end and do not receive a normal SLA unless expressly stated. Free Services may have limited support, no guaranteed SLA and may be withdrawn on reasonable notice where practicable.
Promotions may have separate eligibility, duration and usage terms, may not be combined and do not necessarily apply on renewal. Affiliate and referral arrangements have separate programme terms.
8. Prices and VAT
Prices are inclusive or exclusive of VAT as stated at checkout or on the invoice. VAT and other taxes or levies are added where legally required. Introductory, promotional or discounted prices do not guarantee an equivalent renewal price. Unless a fixed-price agreement says otherwise, renewal is charged at the then-current rate.
We may change prices prospectively. We will give reasonable prior notice of a material increase to recurring hosting or another Service where practicable. Domain prices may change on shorter notice because of registry or registrar pricing, exchange rates, taxes, levies or supplier costs. No change retrospectively increases an already-paid fixed period.
9. Payments
Services are normally prepaid. You must pay by the invoice due date using an accepted method, which may include card, Direct Debit where offered and account credit. You authorise recurring collection from your nominated method where enabled. We may retry a failed payment, notify you, restrict account functions, suspend an affected Service and ultimately terminate it.
For qualifying Business Customer debts, we reserve rights to statutory interest, compensation and reasonable recovery costs under applicable UK late-payment legislation. This does not apply that legislation to Consumers.
Please contact us before a chargeback where reasonably possible. If a chargeback reverses a sum lawfully due, we may suspend affected Services or account access, require another payment method and recover reasonable direct chargeback costs where lawful. A deliberately dishonest or abusive chargeback may lead to termination, but not every chargeback is fraud.
Account credit has no cash value unless required by law. Promotional credit is non-refundable. Customer-funded credit is handled under the Refund Policy and law, and may not be transferable.
10. Recurring Billing and Renewal
A Service described as recurring automatically renews for the same interval, or the interval shown in the client area, until validly cancelled or auto-renewal is disabled. Payment may be attempted shortly before or on the due date. The then-current renewal price and Terms apply, subject to notice and Consumer rights.
Disable automatic renewal in the client area or ask support before renewal is processed. This does not end an already-paid period. After expiry, the Service may be suspended or deleted, or a domain may enter its registry lifecycle. Reminders supplement your responsibility to monitor due dates.
11. Cancellation
Cancel through the client-area cancellation function or, if unavailable, an authenticated support ticket. Cancelling a Direct Debit, removing a card, failing to pay, moving a site, changing DNS or ceasing use is not a cancellation request.
Where supported, choose immediate cancellation or cancellation at period end. Immediate cancellation may disable the Service and begin deletion at once. Unused prepaid amounts are refundable only under section 13, the Refund Policy or mandatory law. A cancellation request cannot always stop a domain or third-party transaction already submitted.
12. Consumer Rights
A Consumer entering a distance contract may have a statutory 14-day cancellation period beginning the day after contract formation, subject to statutory exceptions. Exercise it by an unambiguous support ticket, email or letter; no particular form is required.
If you expressly request performance during that period and validly cancel, we may charge proportionately for Services supplied where law permits. If a Service is completely performed following the express request and acknowledgement required by law, cancellation rights may be affected as permitted by law. Different rules may apply to personalised, digital or immediately committed third-party products. Mandatory statutory rights remain unaffected.
13. Refunds
13.1 Hosting refunds
Hosting refunds follow the offer at purchase and applicable Refund Policy. Unless they or mandatory law say otherwise, cancellation stops future renewal rather than refunding the current prepaid period.
13.2 Domain refunds
Once registration, renewal or transfer is submitted to or processed by a registry or registrar, it may be irreversible and is ordinarily non-refundable. Exceptions apply where law requires, the supplier permits reversal, or we made an error and consider a refund appropriate. If registration fails before completion, we ordinarily refund the charge received for it.
13.3 Add-ons and third-party products
SSL certificates, licences, premium domains and other third-party products may become non-refundable once ordered, issued or committed upstream. We cannot promise recovery of an irrevocably paid supplier fee. Consumer rights remain unaffected.
14. Hosting Services
Hosting provides computing infrastructure under the Order and product specification, which define storage, bandwidth, CPU, RAM, databases, email, account limits, control panel, backups and other resources. “Unlimited” means no fixed quota on the stated feature in ordinary permitted use, not infinite dedicated capacity. Use remains subject to platform limits, server stability, these Terms and the Acceptable Use Policy. Shared hosting cannot primarily be bulk file, archive or object storage unless permitted.
We do not warrant increased sales, revenue, profitability, visitor numbers or search ranking.
15. Managed and Unmanaged Services
Managed Services include only tasks identified in the Order, potentially operating-system patching, basic monitoring, security monitoring or control-panel maintenance. They exclude your code, custom applications, themes, plug-ins, third-party scripts and bespoke development unless purchased.
For an Unmanaged Service, you handle server administration, configuration, software, security, monitoring, applications and backups unless the Order includes them. We may take urgent infrastructure-level steps to protect the network.
16. Resource and Fair Use
Use resources reasonably for the product. We may intervene where CPU, RAM, disk I/O, database load, processes, network use, inode count, email volume, cron activity or other consumption materially affects security, availability, performance, stability or other users. Package-specific limits may be published separately and must align with the product description.
Proportionate action may include investigation, an optimisation request, temporary throttling or restriction, migration to a suitable plan, or suspension as a last resort. We will try to warn you first where the issue is remediable and not urgent.
17. Email Services
No email provider can guarantee delivery, receipt, inbox placement or uninterrupted operation. Messages may be delayed, rejected, quarantined or blocked by security systems. We do not guarantee an IP’s external reputation but will reasonably investigate legitimate issues within our control.
You must not send spam, use unlawfully obtained lists, spoof identities, phish, distribute malware or send unlawful marketing. We may rate-limit or suspend sending that creates blacklist risk, security threats, complaints or infrastructure problems.
18. DNS Services
DNS changes are subject to third-party caching and propagation, so times cannot be guaranteed. Unless managed DNS administration is purchased, you are responsible for records entered. We may change nameservers, IPs or infrastructure where technically necessary, with reasonable notice of material impact where practicable. An IP is not permanent unless the Order guarantees it.
19. Domain Registration
Search and checkout availability do not guarantee registration. Registration completes only on registry or registrar acceptance. Data may be stale, another person may register first, policy may restrict the name or technical failure may intervene. Subject to non-excludable liability, our obligation for failed registration is ordinarily refund of the fee received.
You obtain a contractual right to use and control registration for its period, subject to registry rules; it is not property absolutely owned. Unless agreed otherwise, your correct details are recorded as registrant and we claim no beneficial ownership. You warrant lawful use and no infringement. Disputes follow the applicable Nominet DRS, ICANN UDRP or URS, court or registry procedure.
Premium pricing may require confirmation and renewal can differ materially. Names may be premium, reserved, restricted, blocked or eligibility-limited. For internationalised domains, Unicode and Punycode displays may differ and you must confirm characters. A free-domain offer is limited to stated extensions and initial period; normal renewal pricing follows, and disclosed registration cost may be recovered on early hosting cancellation where lawful.
20. Domain Renewal and Expiry
Keep contact and billing details current, review notices and monitor expiry. We send reminders under applicable obligations and use reasonable endeavours to process a requested, paid renewal, but you remain responsible for renewing on time.
Expiry may stop website, email and DNS. Depending on registry, a domain may enter grace, redemption, deletion and public re-release. No period or duration is guaranteed. Recovery may cost extra. We cannot guarantee recovery after expiry, deletion or release.
Registry rules, price, availability, reminders and lifecycle may change outside our control. Renewal continues the Service on then-applicable terms, subject to required notice and Consumer rights.
21. Domain Transfers
Inbound transfer depends on authorisation, eligibility, unlock status, accurate data, any transfer code, payment and registry approval and can be delayed outside our control.
We will not unreasonably prevent a valid outbound transfer, but may require authentication, settlement of lawfully due domain transaction charges and compliance with locks, verification, disputes or waiting periods. Allow sufficient time before expiry; a transfer does not renew unless its rules say so.
22. Registry, ICANN and Nominet Requirements
Domain Services follow current registry and registrar policies. For applicable .uk domains, you agree to Nominet’s registrant terms, Registry Policies and DRS Policy. For applicable generic top-level domains, you agree to relevant registrar and ICANN registrant requirements, including the UDRP.
Provide accurate data, update it promptly, answer verification requests and use domains lawfully. Inaccurate, stale or unverified information may cause a lock, suspension, cancellation, failed renewal or failed transfer. Required data may be disclosed to registrars, registries, ICANN systems, Nominet and lawful authorities under our Privacy Policy.
23. Reseller Services
A Reseller is an independent business, not our agent, partner or employee, and cannot bind us. It sets lawful pricing and handles End-User contracts, billing, refunds, first-line support, content and applicable terms. Unless expressly agreed, our support obligation is to the Reseller, not End-Users.
Resellers must enforce the Acceptable Use Policy and inform domain registrants of applicable registry, Nominet and ICANN terms and data duties. White-labelling is limited by the product specification. A Reseller cannot misrepresent infrastructure ownership, warrant on our behalf or bind us to a greater SLA.
Where possible, we may suspend an abusive End-User or Service rather than the whole reseller account, but broader action remains available to protect infrastructure or meet law.
24. Customer Responsibilities
You are responsible for code, configuration, content, licences, DNS instructions and lawful use. Provide information and access reasonably requested for faults, migrations, identity, domains, compliance and troubleshooting. We are not responsible for delay caused by failure to cooperate.
Standard support covers supported infrastructure and features, not coding, PHP debugging, plug-in or theme work, application development, SEO or database programming unless purchased. We will disclose emergency or other charges where practicable before chargeable work.
25. Acceptable Use
You must not use Services for malware, phishing, botnets, credential theft, hacking, unauthorised access, DDoS or network attacks, spam, harvesting, illegal content, infringement, fraudulent sites, impersonation, scams, child sexual abuse material, unlawful terrorist content, abusive automation, malicious scanning or brute force. Cryptocurrency mining, public proxies and open relays need written permission.
We may investigate, request an explanation, disable content, block traffic, preserve evidence, suspend or terminate and cooperate with lawful authorities. Rights complaints should identify the material, rights basis and complainant. We investigate proportionately and may restrict where legally necessary.
Report domain abuse, malware, phishing, fraud, DNS abuse or illegal activity to abuse@liquidwebspace.com.
26. Security
Use strong unique passwords, enable MFA where available, patch software you control, remove obsolete applications, maintain authorised users and report compromise promptly. You are responsible for credential activity except where caused by our breach or negligence. We may temporarily lock suspected compromised accounts.
No unauthorised port, vulnerability, penetration or credential testing is allowed against shared or third-party systems. Report vulnerabilities to security@liquidwebspace.com. DDoS protection cannot be complete; we may filter, block or null-route traffic.
We may quarantine or disable infected files or sites for malware, incidents, abuse, law or imminent threats, preserving data for remediation where practical. Malware removal is included only if the Order says so and may otherwise be best-efforts, chargeable or third-party.
27. Backups
Backups are a disaster-recovery aid, not a substitute for independent copies, unless a written backup Service expressly says otherwise. Complimentary, paid and Customer-managed backups have frequency, retention, scope, location and restoration rules in the product specification. Suspended or terminated account backups depend on that specification and cycle.
Keep independent copies of critical data. Restoration depends on availability, may overwrite newer data, may require authorisation and may be chargeable. We do not warrant every backup will succeed or contain every item.
28. Data and Content
You own your content and grant us a non-exclusive, worldwide, royalty-free licence during the contract to host, copy, transmit, back up and technically process it only to provide, secure and support Services, comply with law and enforce the contract.
Export portable data before termination. Compatibility elsewhere is not guaranteed. Authorised support personnel may access accounts and data only for legitimate operational, security or support purposes. Share credentials securely where available, not in plain text.
29. Migrations
Free and paid migrations use reasonable skill and care within their stated scope. Success and downtime depend on credentials, source availability, application health, compatibility, DNS, size and proprietary systems. Free offers may limit number, size, panel and signup period.
Keep a backup before migration. Zero downtime is not guaranteed unless an SLA says so. We are not responsible for pre-existing corruption, broken applications or source incompatibility; negligent data damage is governed by section 40.
30. Third-Party Services
Services may rely on cPanel, Plesk, CloudLinux, Softaculous, WordPress, plug-ins, operating systems, backup tools, certificate authorities, DNS providers, registries, registrars, data centres, carriers and other suppliers. Their licences and terms apply and pricing, features, limits and availability may change.
SSL issuance depends on authority policy and validation and a certificate may be revoked. We may stop supporting end-of-life, insecure or incompatible software with reasonable notice where practicable. We are not responsible for independent external-site content merely because we link to it.
31. Maintenance and Service Changes
We may maintain and change reasonably necessary infrastructure, including hardware, IPs, data centre, control panel, provider, software or carrier. We give reasonable notice of planned disruptive maintenance and material impact where practicable; emergencies may proceed without notice.
Products may change or be withdrawn. Commercial discontinuation of prepaid Services without your breach follows section 34. We may patch managed systems; updates within an Unmanaged Service remain your responsibility.
32. Service Levels
We use reasonable skill and care but do not promise uninterrupted or error-free Service. A numerical uptime or response commitment applies only through an SLA defining measurement, period, affected Service, exclusions, maintenance, force majeure, DDoS, external and Customer downtime, claim process and credit.
Where lawful, an SLA credit is the remedy specifically for failure to meet its target, not every loss, and cannot exceed 100% of the recurring monthly charge for the affected Service in that month. Consumer and non-excludable rights remain.
33. Suspension
We may proportionately suspend web, email, FTP, database, panel, API or other access for overdue payment, breach, excessive use, abuse, security risk, fraud, sanctions, lawful demand or upstream requirement. Backups during suspension follow the product specification.
For a remediable non-urgent issue, we use reasonable efforts to warn you. No warning is required for malware, phishing, DDoS, active attack, serious fraud, legal demand or imminent harm. Suspension caused by your breach does not cancel accrued or committed charges where enforceable.
34. Termination
We may terminate for material or repeated breach, persistent non-payment, fraud, security abuse, illegality, sanctions, staff threats or abuse, impossibility or loss of an essential upstream facility. Intentional malware, phishing, fraud, attacks or imminent harm may justify immediate termination. Otherwise, reasonable notice and remedy opportunity will be given where practical.
If we discontinue a prepaid Service commercially without your breach, we give reasonable notice where practicable and offer an equivalent replacement or pro-rata refund of unused fees. Accrued rights and surviving terms remain.
35. Data Following Termination
Data may leave production systems immediately after immediate cancellation or termination, or after the product’s operational period. Backup copies may persist until normal overwrite. Expiry, suspension or possible billing reinstatement does not guarantee recovery. Export data before termination; post-termination recovery is not promised.
36. Intellectual Property
We and licensors retain rights in our website, branding, portal, documentation and proprietary systems. Unless law or licence permits, you cannot copy, republish, sell, sublicense, reverse engineer or redistribute them. Hosting does not transfer ownership of your website or data to us.
37. Privacy and Data Protection
Each party complies with applicable UK data-protection law. Our Privacy Policy explains our controller processing. Where we process data for a Business Customer, a DPA will address instructions, confidentiality, security, sub-processors, transfers, breaches, assistance and deletion or return.
We may use infrastructure and software sub-processors. Current information is available through the DPA, client area or on request rather than fixed here. We may disclose information or act where legally required and need not notify where prohibited.
38. Confidentiality
For Business Customers, each party protects the other’s non-public commercial information, passwords and proprietary material with reasonable care and uses it only for the contract. This excludes information public without breach, lawfully known, independently developed or lawfully received. Legally required disclosure is permitted, with notice where practicable and allowed.
We may publish anonymised or general incident information on a status page.
39. Indemnity
A Business Customer indemnifies us against reasonable third-party claims, liabilities and costs to the extent arising from its or End-Users’ unlawful content, infringement, spam, fraud, unlawful domains, legal breach or material AUP breach. We must notify promptly, allow reasonable defence control and mitigate. No settlement may admit our fault or obligate us without consent. It does not cover our breach or negligence.
40. Limitation of Liability
Nothing limits or excludes liability where unlawful to do so, including death or personal injury caused by negligence, fraud, fraudulent misrepresentation or mandatory Consumer rights.
40.1 Business Customers
Subject to the above, our aggregate liability relating to an affected Service in a rolling 12-month period is limited to the lower of: (a) £5,000; or (b) 100% of the fees actually paid for that Service in the 12 months before the event, or since commencement if the Service began less than 12 months before the event.
So far as law permits, we are not liable to a Business Customer for lost profit, revenue, sales, business, contracts, savings, opportunity, goodwill or reputation, or indirect or consequential loss. Domain transaction liability is within the general cap and ordinarily no more than its specific charge.
40.2 Consumers
We are responsible for loss or damage foreseeably resulting from our breach or failure to use reasonable care and skill, but not unforeseeable loss or business loss suffered by a Consumer. Consumer-law remedies remain.
To the fullest extent permitted by law, our aggregate liability relating to an affected Service in a rolling 12-month period is limited to the lower of: (a) £5,000; or (b) 100% of the fees actually paid for that Service in the 12 months before the event, or since commencement if the Service began less than 12 months before the event.
40.3 Data, Customer actions and external events
Maintain independent backups. Where enforceable, recoverable data-loss liability is subject to the cap and may be limited to reasonable restoration cost from the latest available backup. We are not responsible to the extent caused by your code, configuration, DNS, deletion, unsupported software, failure to update, malware or compromised credentials.
We are not liable for registry, registrar, carrier, data centre, certificate authority, external DNS or software vendor failure outside reasonable control, except where legally responsible.
41. Force Majeure
Neither party is liable for delay or failure caused beyond reasonable control, including disaster, fire, flood, war, terrorism, civil disorder, widespread internet or major power failure, external labour dispute, government action, registry or carrier failure, or large-scale cyberattack. The affected party must mitigate. This does not excuse controllable matters or payment already due.
42. Complaints
Follow our Complaints Policy, beginning with a support ticket and escalating as described there. Domain complaints may follow registry processes; .uk disputes are subject to Nominet’s current DRS route. Legal remedies remain available.
43. Changes to Terms
We may amend the contract for law, regulation, security, technology, Service, supplier or reasonable commercial needs. We publish the version and give reasonable notice of material adverse change where practicable. Changes apply prospectively. Consumer cancellation rights caused by a material change remain. Historical versions are retained internally and available on reasonable request.
44. Notices
Operational and contractual notices may go to the latest registered email, support ticket or client area. Formal post goes to the latest address where required. Keep details current and check notices. Important changes use a durable method where law requires.
45. Assignment
You cannot transfer the contract without written consent except where law says otherwise. We may assign or novate to a group company, successor or purchaser through merger, acquisition, restructuring, business or asset sale, subject to law, data protection and Consumer rights.
46. Third-Party Rights
Unless expressly stated, a non-party cannot enforce the contract under the Contracts (Rights of Third Parties) Act 1999. This does not displace incorporated registry, registrar, licensor or supplier rights.
47. Severability
An unlawful or unenforceable provision is modified minimally to be lawful, or deleted if impossible. The remainder continues.
48. Waiver
Delay or failure to exercise a right does not waive it. A waiver applies only to its specific circumstances.
49. Governing Law
These Terms and disputes arising from them are governed by the laws of England and Wales.
50. Jurisdiction
For Business Customers, England and Wales courts have exclusive jurisdiction unless a signed agreement says otherwise. Consumers may use courts available under mandatory law, including the part of the UK where they live where applicable.
For Business Customers, section 5 documents are the entire agreement about the Service and supersede earlier statements, without excluding fraud. This does not exclude mandatory Consumer pre-contract information. Headings are for convenience; singular includes plural and vice versa where context permits.
51. Contact Information
Liquid Webspace Ltd
Company number: 15332514
Registered in England and
Wales
Registered office: 44 Puttock Way, Billingshurst, West Sussex, RH14 9ZJ
Support: support@liquidwebspace.com
Abuse:
abuse@liquidwebspace.com
Security:
security@liquidwebspace.com
Client area:
my.liquidwebspace.com
Website Use
General website information may change and is not professional advice. This does not reduce contractual duties for paid Services. You may use materials for personal or internal evaluation but cannot republish, sell, sublicense or redistribute protected material without permission. We do not control independent sites merely because we link to them.