Last reviewed: 2 August 2025
Liquid Webspace Ltd (Company Number: 15332514), registered in England and Wales, is committed to making its websites, customer portals and online services accessible to as many people as reasonably possible.
Our Commitment
We want customers to be able to understand our information, manage their services, make purchases and obtain support, regardless of the device or assistive technology they use. Accessibility is considered when we introduce new pages, redesign interfaces, develop customer portals, introduce checkout processes or make substantial user-interface changes.
Accessibility Standards
LiquidWebSpace aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA where reasonably practicable and continues to improve the accessibility of its online services. This is an aim, not a claim that every part of our services currently conforms.
What We Are Doing
When designing, developing and reviewing our services, we aim to provide:
- keyboard-accessible navigation and visible keyboard focus indicators;
- clear heading structures, descriptive labels and semantic HTML;
- alternative text for meaningful images and empty alternative text for decorative images;
- sufficient colour contrast and responsive layouts;
- support for browser zoom and text resizing;
- clear form labels and understandable validation messages; and
- compatibility with common assistive technologies.
We assess accessibility through a combination of automated scanning, keyboard-only navigation checks, browser zoom and colour-contrast checks, manual reviews of forms and navigation, and checks against relevant WCAG criteria. We have not completed a formal external accessibility audit.
Third-Party Services
This statement covers liquidwebspace.com, our customer and client areas, checkout processes, support systems and relevant LiquidWebSpace-operated portals. Some functionality is supplied by independent third parties, including payment providers, control panels, domain-management systems, support platforms and embedded services.
We aim to select accessible services and will raise accessibility concerns where appropriate, but we cannot directly control every feature of an independent third-party platform. This does not prevent us from investigating a reported problem or helping customers find another reasonable way to use a service.
Known Limitations
Because no formal external audit has been completed, there may be accessibility problems we have not yet identified. Areas requiring further improvement may include certain legacy pages and forms, older portal components, complex tables, PDF or document content, and third-party interfaces. We continue to review the accessibility of our services and may identify other areas requiring improvement.
Reporting an Accessibility Problem
If you have difficulty accessing information or completing a task, email support@liquidwebspace.com or submit a support ticket. Where possible, please include:
- the page URL;
- what you were trying to do;
- the accessibility problem that occurred;
- your browser and device; and
- any assistive technology you were using, where relevant.
We will investigate accessibility reports and endeavour to provide an alternative way to access the information or service where reasonably possible.
Alternative Assistance
If an accessibility issue prevents you from accessing information, contact our support team to request reasonable assistance or an alternative format where reasonably practicable. Depending on the request, this may include accessible electronic text, information by email, help through support or alternative instructions.
Review of This Statement
We will review this statement periodically as our websites, portals and services develop and as accessibility standards and technologies change.
Contact Us
For accessibility support, email support@liquidwebspace.com or use our support ticket system.